Content Designer - Government - London

Job type:
Start date:
ASAP before January 8th
3 months +
Mercator IT Solutions
Published at:
flag_no United Kingdom
Project ID:

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Review, suggest and implement improvements to FCO content on GOV.UK. This should include both the detail of the content itself and the way that it is structured to maximise SEO, including integrating into a new taxonomy.
Manage relationships with key stakeholders in Consular, Digital, GDS and policy teams to ensure full engagement in the changes.
Undertake and present user needs research (eg analytics) and prioritise based on evidence. Design content to present complex information in a way that's easy to understand, following GOV.UK best practice.

The candidate should be comfortable working using an agile approach.
2. Be comfortable talking to policy staff and translating their requirements into technical terms
Be a good listener.
3. Where appropriate be innovative and propose changes to processes.
4. We would like to be able to send the specialist unaccompanied to meet policy staff."

Essential skills and experience

  • Demonstrable experience of designing content to meet user needs and making complex language and processes easy to understand in line with style and standards.
  • Demonstrable experience of auditing and improving online content.
  • Demonstrable experience of managing and monitoring relationships with and between stakeholders with clear and regular communications, clarifying mutual needs and commitments whilst focusing on user needs.
  • Demonstrable strategic thinking experience with an overall perspective on business issues, an understanding of their wider implications and long-term impact with a focus on outcomes rather than solutions/activities.
  • Demonstrable experience of understanding users and understanding their needs, based on evidence, putting users first and can manage competing priorities.
  • Familiar with GDS content design principles and existing GOV.UK content.
  • Good team player.
  • Familiar with the GOV.UK publisher.
  • Working with policy specialists and non-technical staff to understand requirements.
  • Building good relationships and trust with teams both with and without departmental sponsors.
  • Quickly joining teams and understanding their needs.
  • Experience working in an agile manner.