UX Specialist

Dubai  ‐ Onsite
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Description

User Specialist - Dubai - 20,,000 AED Monthly (Potential Flex)

As an established recruiting partner to this prestigious global organisation, we have been asked to identify a Contract User Experience/UX Design Lead. This leadership role will champion the user experience strategy and design, and focus on bringing together various streams of work to create a first of its kind and highly persuasive digital user experiences.
You will be working in a collaborative multiple team scrum environment alongside the product, architecture and solution design teams, and lead a team of UX specialists to deliver new experiences through visually engaging artefacts, from user journeys to participatory design prototypes & wireframes.

Job Role

1. Adopt agile UX methodologies and design thinking to facilitate co-creation workshops with business stakeholders and front line users to define the user experience and usability requirements of the PSS solution
2. Ensure business needs and end user needs are aligned, and recommend streamlined and highly usable workflows with focus on improving end user productivity. Conduct ongoing and post implementation end user experience reviews to ensure the intended benefits to the business have been realised.
3. Responsible for establishing usability KPIs and standards. Measure, monitor and constantly endeavour to improve usability and experience success metrics and support development team with user insights and metrics in order to ensure high levels of engagement and end-user adoption is achieved.
4. Formulate and present a behavioural segmentation that has its basis in end user usage and behaviour data, and that is detailed and specific enough to guide decisions for productivity enhancements across the various modules of PSS
5. Establish a roadmap that includes a prioritization schema to introduce new features/capabilities for future state PSS with focus on enhancing end user productivity and customer experience
6. Ably support the process mapping and business change team with visualisation and design thinking expertise to ensure the team's objective in delivering high impact, cross functional, easy to adopt change initiatives is met.
7. Keep abreast of industry standards/processes and initiate trials and site visits for benchmarking.
8. Develop, coach and motivate the peer team of professionals in the department with a selection tools and techniques, and a centre of excellence in design thinking and end user experience.

CRITICAL COMPETENCIES

* Business Awareness
* Strategic Thinking
* Leadership
* Influence and Negotiation
* Organising for Results
* Adaptability and innovation

Experience:

* Minimum 6 years working experience in the fields related to usability/process experience or customer experience in a reputed organisation, although if the experience is in the airline or airport services industry, and/or in the areas of Performance Development or Consultancy relevant to Airline Industry, then the experience may be relaxed by two years.

Knowledge/skills:

* Advanced knowledge and experience with Agile UX methodologies, rapid prototyping, creating personas and defining user stories
* Design thinking methodology and workshop facilitation skills Technical skills
* Advanced knowledge and experience with implementing experience design tools like card sorting, usability testing, SUMI and/or System Usability Score
* Advanced knowledge of visualisation tools like Adobe Creative Suite
* Basic knowledge of process improvement, organisation design, project management, business planning

Deerfoot IT: Est. 1997. REC member. ISO certified..Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). We never send your CV without your email authorisation.

Start date
ASAP
Duration
12 months
From
Deerfoot I.T. Resources Ltd
Published at
04.05.2018
Project ID:
1549834
Contract type
Freelance
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