Description
As an Experience Designer you will engage with business partners to leverage a human centered design approach to solve complex problems in a manner that meets the customers' needs and sets PNC apart in the marketplace. You will lead projects from concept to launch as well as intervene at various stages of projects that require thoughtful consulting and expertise. Through collaboration with teammates and line of business partners, you will develop vision and strategy, execute research, prototyping and testing and carry concepts through execution.
Typical Day in the Role:
Day to Day:
-Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience life cycle, from the first-time user to the expert.
-Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs.
-Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
-Gauge the usability of new and existing products, and make constructive suggestions for change.
-Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.
Supervised by the Hiring Manager. Performance measured based on feedback from team members, quality of work, how quickly they ramp up.
Compelling Story & Candidate Value Proposition (CVP):
Mobile is the future of where the bank is headed, sizeable budget to use to bulild new features. Be able to support new phone devices. Apple pay, android pay, growing very fast. Never a dull.