Description
My client in the city centre are seeking a talented Senior UX Designer for an initial contract position, to work on a new app to be rolled out to thousands of customers.
This is likely to be long-term role, working within a large multidisicplinary team, on a very impactful project with room for growth into strategy and transformation.
Key Role Requirements:
- Your key responsibility is to form, influence and collaborate with cross discipline teams to create compelling end to end customer centric journeys
- You will be responsible for engaging with all stakeholders, including customers, ensuring the Customer Voice is always to the fore in solution design
- You will draw on industry knowledge, operational metrics and customer research to make recommendations on process, channel and proposition best practice design
- You will work with business stakeholders to quickly resolve business design and delivery issues and drive escalations where required to protect best in class design whilst enabling rapid delivery
- You will identify opportunities to cross sell and upsell to customers across the journey
- You will recommend key performance metrics and acceptance criteria to evaluate the journey on implementation
- You will help prepare strategic communications for the company's most senior audiences.
Experience required:
- 5+ years experience in a similar role
- Good skills in visually representing customer journeys
- The ability to communicate to internal and external customers
- Someone highly inquisitive
- Excellent problem-solving skills.
For more information contact Aisling (see below)