Description
Service Designer - London - Negotiable - 6 months
*IR35 Status.*The client has stated that this role is Out of Scope of the new off pay-role worker legislation*
Public Sector resourcing are currently recruiting for a Service Designer for one of our public sector clients.
Location: London
Background:
The Future Farming and Countryside Programme is the largest in the Defra EU Portfolio. The opportunities presented by Britain's withdrawal from the EU are great in the agriculture sector, where 40 years of the Common Agriculture Policy has led to a dependence on subsidies and a degradation of the environment. The programme seeks to change the nature of the relationship between Government, Farmers, the wider Agriculture sector and private industry in order to empower the Agriculture sector to become self-sufficient and become masters of their own destiny. At the same time the opportunity exists to exchange payment of subsidies with a service orientated culture of using the public purse to obtain public goods - services delivered to the public in the form of restoring our environment to a better state for the next generation than that which we have received in this.
The scale of change required is fairly complex and will involve a variety of internal and external stakeholders, operating model and organisation change from new policy derivation to delivery of new governance for the United Kingdom, process and technology in England.
Role:
The Service Designer will support design activities across the programme, focused on developing new propositions across developing policy areas. The position will work with one or more policy areas looking in to how new agriculture and environmental land policies can be imagined, designed and delivered, enabling provide better outcomes to be achieved through the implementation of well-evidenced interventions in the user/customer journey.
The job fundamentally needs to assist in re-imagining the way that agriculture/environmental land services work from the ground up. Working across different work streams in the programme, with skilled multi-disciplined teams, the role will be expected to provide design excellence and promote good design practice, whilst combining good problem solving skills, good design skills and excellent experience of user centric design approaches to design, prototype and build, at scale, new multi-channel services.
Experience:
Proven expertise in design, service design, user experience design innovation, development and implementation
Stakeholder management experience, especially in the piloting of new approaches to service delivery
Experience in delivering changes across diverse forms of service delivery
Ability to work collaboratively and achieve consensus amongst stakeholders with divergent viewpoints
Significant exposure to and experience of customer/user journey mapping
Understanding of behavioural science and its application
Excellent communication, influencing and presentation skills with both internal and external stakeholders
Ability to work within cross functional teams.
Essential:
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
A detailed knowledge of service design concepts and techniques with strong operational understanding of service supply chains
Experience of service architecture and design for major IT systems
Negotiating, bringing consensus, with previous experience of running workshops and user centric design methods
Excellent report writing and management skills including the ability to, analyse findings and complex data, draw insightful conclusions and make compelling recommendations to decision makers.
Desirable Skills Required:
Experience working with policy design teams within a government department
Experience of modelling techniques and tools - process, applications, data and technology
- Valid Security Clearance
Additional information about the process
*IR35 Status.*The client has stated that this role is Out of Scope of the new off pay-role worker legislation*
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.