Service Designer: Digital Innovation

London  ‐ Onsite
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Description

World Leading Energy Company has an exciting opportunity for a Service Designer to join their Digital Innovation Hub, whereby you will have the opportunity to get involved at all stages from discovery and design, to embedding and scaling.

About the Role:

- Actively involved in project work/creating a product; owning the desirability workstream
- Advocate a design thinking approach, carrying out research in the discovery phase, defining problems, crafting propositions at a service design level and taking a human centred lens to embedding products and services
- Support the facilitation of workshops to prioritise, ideate and define opportunities
- Work with the wider organisation and cross functional project teams to clarify business problems
- Work closely with other designers to execute a balanced approach to project work and product build
- Adapt and continuously iterate feedback on the project approach
- Contribute to shaping the workings of Design within the business in conjunction with other designers

About You:

- A holistic thinker, looking at, but also beyond the product experience
- Able to research empathetically and thoroughly to build the foundation from which to define and design
- A passion to define the services, ecosystems and propositions of the future
- A champion of design that can show the value of service design

Key Skills:

- A real breadth in your strategic design expertise - from research techniques to workshop facilitation to service design thinking and more importantly, doing
- Highly independent, confident and flexible to adapt to a fluid landscape
- Capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling and visuals yet also in a language that resonates with the business
- Aptitude to effectively manage and leverage stakeholders, illustrating the value that design can bring to the enterprise
- Experience within lean and human centred innovation as well an appreciation of business rigour
- An appreciation and understanding of UX and digital design practices eg design systems, usability testing etc.
- Worked within/with Product; having some knowledge of Product Management and Agile ways of working including user stories writing, backlog management and acceptance criteria creation
- A quality of visual design and communication that is engaging and impactful - delivered through tools such as Adobe Creative Suite
- Have an understanding or at least appreciation of digital development and technology
- Keep up-to-date on the latest thinking in the world of design; having a real passion to bring the latest practices and tools into where and how we work

This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing
Start date
ASAP
Duration
6 months Initially
From
Eaglecliff Recruitment
Published at
19.06.2021
Project ID:
2139373
Contract type
Freelance
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