Description
Job Title: Senior User Researcher
Location: London
Duration: 6 months
Contractors must be willing to engage via an approved umbrella company.
We're building a community of extraordinary people who will break new barriers, evangelize what User Research can do. If you're passionate about research methods and integrating user research to the design process and the product development. you could join our growing team of researchers.
Role summary
* Identify research needs, plan, collect, analyze user behaviour through product development.
* Extract impactful findings and communicate them in a meaningful way to support the cross functional team.
* Work with designers, product managers, engineers, and research to prioritize research opportunities in a fast-paced, rapidly changing environment.
* Understand and incorporate complex technical and business requirements into research.
* Advocate research findings to diverse audiences through written reports and oral presentations.
* you'll be driving user-centered design by working closely with the Cross functional team (designer, PM, Editorial etc.)
What you'll be doing
Scope and Alignment
* Work across teams with managers, product owners, designers and senior leadership as required to devise appropriate research strategies to generate focused insights.
* Identify and leverage existing knowledge and insight on user behaviour to augment their product experience dynamically
* Apply knowledge in human factors and user-centred design process to the product and service design in fast paced development environment.
* Develop and utilise personas, journey maps and run workshops to aligned with the cross functional teams.
Recruitment and Engagement
* Identify research needs, plan and design research studies, defining recruitment screeners, and use recruitment channels as well utilising various parts of the organisation to build internal and external customer engagement.
* Design hypotheses and lead studies that examine both user behaviour and attitude, motivation as well as larger market directions
* Conducting research to gather insights for new product and concept developments including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user needs are fully understood.
* Full understanding and demonstrable experience of research methodologies: Qualitative: RITE, usability testing, and contextual enquiry, interview, diary study etc.
* Basic understanding of quantitative: usability metrics, web analytics, survey creation, card sorting, behavioural analysis, and statistical concepts
Debrief and reporting.
* Work closely with Product Owners, Designers and Developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.
* Modelling insights gained from user research into formats to enhance organizational understanding of our users - such as experience maps, service blueprints and actionable reports.
* Confidently communicate findings and actionable insights to ensure true end-to-end experience is considered.
What you'll bring
* MSc/PhD, human behaviour related field (HCI, Psychology, Social Science, Information Science, anthropology, or related field).
* 3+ years' experience in applied product research role
* Ability to support AND challenge product and user experience assumptions and related questions across mobile and desktop devices.
* The ability to think outside the box to solve complex challenges.
* A passion for research with a self-starter attitude
* Strong stakeholder management skills at various levels of hierarchy
* Strong facilitation & communication skills
* Experience working closely with digital Product Owners.
* Evidence that you have successfully designed digital/self-serve journeys which became the user's desirable, feasible and viable channel-of-choice.
* Comfortable supporting multiple initiatives simultaneously
Desirable
* Experience working in a highly regulated industry such as financial services.
* Experience in workshop facilitation
If this is the role for you please submit your CV at your earliest convenience.