Description
About the role
We're looking for a UX designer to join the design team, working within multi-disciplinary delivery teams working across all of the in store customer-facing products to help shape the checkouts of the future.
The In-store Customer Design team is made up of UX, UI and research specialists responsible for every customer touch point across our stores.
Responsibilities?
Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
Identify, communicate and work to mitigate assumptions and risks arising out of product discovery and design
Demonstrate deep knowledge of customer needs and use this knowledge to inform and support product development
Uncover new customer needs
Present and support your designs and key milestone deliverables to peers and senior level stakeholders
Understand and apply the trade-offs between usability, creativity and performance in meeting business goals
Engage stakeholders in research and design process through collaboration, workshops, design shares, and show & tells
Work with others to create and establish standardised practices within the design team, including ongoing development of our design system
You will have:?
commercial UX design experience
A strong, well-curated portfolio demonstrating your expertise
Prior involvement in high-profile design projects in a commercial environment
First-hand experience of agile methodologies and practice
Able to work with and deliver personas, user journeys, page flows, wireframes, site architectures, navigation models, interface scamps, page comps, interactive prototypes, interaction guides
Proficiency with the latest versions of the following software applications, or similar: Sketch, Marvel, Miro/Realtime Board, Axure
Proven experience designing intuitive graphical interfaces for desktop, tablet and mobile devices
Ability to use both quant and qual insight to inform decision-making
Experience at carrying out customer research - including contextual enquiry, observation, lab research, and usability testing