Description
Service Designer, 6 months, £600/day Inside IR35
About the Role
Service designers design the end-to-end journey of a service. This helps a user complete their goal and the business deliver its objectives. In this role, your work will involve the creation of, transactions, products and content across both digital and offline channels provided by the clients sectors that deliver outcomes across multiple actors.
Main duties/responsibilities
- Design the Ecosystem and Actor Maps and the individual User Journey Map so we can identify pain points and issues that need to be addressed in each service.
- Identify actors and conducting research to understand their needs
- Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for a given problem.
- Use the available resources to prototype services in order to validate ideas and iterate on it.
- Design the Service Blueprint and prepare it to be presented and delivered.
Skills - Required
- Working at pace: You can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
- Communicating information: You can communicate effectively across organizational, technical and political boundaries, understanding the context. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You can advocate and communicate what a team does to create trust and authenticity and can respond to challenge.
- Digital perspective: You understand how the digital economy is changing user behavior and the landscape. You can make informed decisions based on user needs, available technology and value for money. You know about the wider digital economy and advances in technology.
Service Designer, 6 months, £600/day Inside IR35