Description
User Researcher - 6mt contract - RemoteIRO £650pd inside IR35
The purpose of this role is to design, conduct and interpret user engagement and research activities and ensure the voice of the customer is represented as services are designed and managed.
Key Responsibilities:
Collaborate with stakeholders to develop and advocate appropriate research strategies to understand user needs for a service.
Ensure the full range of user groups are engaged, including currently hard to reach groups.
Design, plan, and conduct user research activities to enable the development and continuous improvement of digital services and ensure user needs are understood.
Implement/and apply policies and controls to ensure research is conducted in a legal and ethical way, aligning to government good practice (eg obtaining consents), and ensuring that research findings are stored and managed appropriately (eg complying with GDPR).
Understand which research techniques to use when; these may include quantitative and qualitative research, contextual discovery, journey mapping, diary studies, early stage concept testing, contextual usability and accessibility testing).
Embed GDS best practice in ways of working, and act as an ambassador for user research, raising awareness and understanding of user centred design.
Work with stakeholders to develop and communicate user research principles, guidelines and best practice.
Review and interpret existing sources of insight and research, bringing together disparate information and determining key findings to shape the design of services.Analyse and use research data to synthesise findings so research is shareable and traceable.
Use evidence drawn from data and research analysis to represent the user in product and design discussionsCommunicate research findings across the team and wider organisation in a powerful and persuasive way so that they share a strong and empathetic understanding of their users (including presentations at show and tells, formal reports etc)
Work closely with colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
Essential Skills and Experience:
Have knowledge, experience in and a passion for user-centred design and experience of applying this to services or products.
Can balance delivery for customers with the needs of the business.
- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.