Description
Content Designer
As a content designer you'll be expected to be the objective voice of our customers and always put their needs first when it comes to designing brilliant content. You'll be responsible for helping users step through our journeys and find the information they need in the simplest, smartest way possible.
Working in agile teams, you'll influence and own the user journey for a product, service or offer. You'll be creating, updating, and reviewing content around the user journey and will be adept at using evidence, data, and research to inform decisions and change things for the better.
You'll have the following responsibilities
- Ensuring and advocating a user-centred approach to all the content you create.
- Map customer purchase journeys to identify pain points and user needs.
- Create and curate brilliant content that customers will love.
- Work closely with stakeholders and team members to ensure our content is evidence based, user centred and continually optimised.
- Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
- Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.
- Take responsibility for legal, regulatory governance and compliance of your content
- Be a design team representative
- Subedit and proofread content
- Build and publish content in our CMS platforms (AEM and/or Hybris)
- Create accessible content by following the Web Content Accessibility Guidelines (WCAG)
- Use headings and page structure
- Prescribe best practice on alternative content for images, graphs and multimedia, understanding of the alt decision tree, writing meaningful links, and using plain language
If you are interested in this content designer role please apply below.
Content Designer