Description
Job Title: Senior UX ResearcherInside IR35
Location: London
Department/Practice:
London Design Studio: Technology, IT
Job Purpose and primary objectives:
We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is TCS's Powerhouse, with our expert technologists, we have a unique position for BT customer. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.
Innovation drives everything. Coming up with new ideas and developing new technologies is central to our future. We want to improve people's lives for the better in welcome, relevant and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
In Technology, we're creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills and experiences. We're happy to consider ways of working that will mean you can perform at your best.
Key responsibilities (please specify if the position is an individual one or part of a team):
To own the delivery of UX research artefacts for multiple projects which are delivered via the UX as a Service framework (human-centred & agile) and to clear acceptance criteria.
. To facilitate ideation workshops.
. To drive regular quality and peer reviews such as retrospectives and post-mortems.
. To work independently to select the most appropriate methodology for the engagement.
. To use complex UX data analysis and insight to show underlying principles, process, system or experiences to influence design decisions and validate their success.
. To partner internally and externally to develop understandings of new technologies and their implementation.
. To contribute towards a high-performing culture demonstrating thought leadership and continuous improvement.
. To broaden skill set and knowledge base whilst learning and exploring new ideas to encourage new ways of thinking.
- Supervisory/Managerial responsibilities (please specify if the position will have persons reporting to it):
. None
- Other responsibilities - Budgets, targets, equipment etc (please specify):
. None
Key Skills/Knowledge:
. Understands, and can judiciously employ, appropriate UX research practices to embed UX principles and implements processes to ensure their application.
. Strong stakeholder management and influencing skills and seeks opportunities to create a brilliant customer experience by breaking down problems and building strong relationships.
. Uses internal commercial insight and latest external thinking to develop and implement ideas.
. Understands, uses and advocates the use of human-centred design to improve products and services inside BT.
. Capable of delivering multiple projects to time, cost and quality controls.
. Expert and nuanced communicator, in written and verbal formats including presentations.
. Comfortable with ambiguity and able to interpret stakeholders' true opinions through their mannerisms, actions, and verbal communications.
Experience required:
. Highly likely to possess a qualification to degree level, preferably in a discipline such as Design, Visual Design, Computer Science, Marketing, Psychology, Sociology or Ergonomics.
. Will have multiple experiences of working within Agile, Design Thinking or Lean squads, with elements of accountability and leadership in UX design to drive business outcomes.
. Will have some experience of data analysis and web analytics and acting on both quantitative and qualitative data to drive design improvements.
. 9 to 10 Years' experience working as UX Researcher