Description
Leading Bank is in need of Service Designers. Please respond to find out more.
Senior Service Designer - Job Description
Imagine having a talent that could benefit someone you've never met and solve problems you didn't even know existed. Well, you do, and you can. And we're here to help you do just that.
As Senior Service Designer, you will:
- Work with service managers and programme directors to develop design concepts
- Take responsibility across complex services
- Help set direction and embed good practice within teams
- Make informed decisions based on research and understand how this research impacts others
- Work closely with other Senior SD and the Lead SD for Service Design to create appropriate and impactful SD leadership, management and quality structures across the programme
- Work closely with their colleagues in a wider User Centred Design team, including User Research (UR), Interaction Design (IxD) and Content Design (CD)
- Work closely with senior stakeholders and agile, multi-discipline development teams to design, deliver and implement new digital services, and/or improve live services.
- Influence the service proposition across their part of the programme, align and prioritise user research activities with relevant roadmaps, in a user centred approach
- Supervise, line manage and develop a multi-agency pool of Service Designers
- Use their specialist knowledge and experience to make informed, credible decisions about the deployment of Service Design
- Communicate with sensitivity and diplomacy to ensure the right direction is followed and that user needs are at the forefront of the design process
You'll have:
- Substantial specialist knowledge of a range of service design (SD) approaches, artefacts and strategies
- The ability to effectively work in a fast-paced environment with lots of moving parts
- The ability to come up with solutions to various problems and adapting them as necessary
- The ability to implement change
- Experience of scoping, defining and running discovery or continuous improvement service design on complex programmes
- Extensive knowledge of SD methods across the user-centred design life cycle and how to select, plan, design and implement them
- Experience of user journey mapping activities incorporating both on and offline journeys, using a user needs-based approach
- Evidence of delivering service designs that have had a demonstrable positive influence on public-facing services or products
- Experience of influencing, negotiating and presenting to a wide range of audiences
- Experience of working with senior stakeholders, product owners and designers
Service Designers Required.