Description
Description: Content Designer
Location: Newcastle/Remote
Initial duration: 6 months
Rate: £400-£500 per day
Inside IR35
Umbrella Only
*GDS/GOV.UK Experience is beneficial*
Reporting directly to Scrum Master, Product Lead and Digital Service Manager. Content Designer will collaborate primarily with UX/UI Designers and User Researchers to design written content for transactional services.
Duties:
- Write high quality content for client's new digital services that will encourage people to use them.
- Collaborate with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
- Make complex language and processes and make them simple to understand.
- Develop content in such a way that it will encourage people who rarely go online to use it.
- Build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
- Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
- Leads on all aspects of Content Design.
- Research of subject
- Discussion with stakeholders and experts
- Initial drafts of content to fit with UX design
- Collaborating with user-researchers to test customer understanding
- Iterating content.
Requirements:
- Excellent communication and interpersonal skills.
- Experience of writing for the web, with proven ability of creating content that is accessible and usable.
- Experience of user-centred design.
- Proven experience in using metrics and user feedback to define/refine content.
- Experience in choosing the best format for displaying information to the user
- Knowledge of client business
- Proven experience of working within a web, online and digital environment.
- Experience in working with content management and publishing systems.
- Proficient in writing Markdown.