Description
UX Researcher
London | Hybrid Working | £pd inside IR35
Requirements:
- Banking experience
- Knowledge of Credit Card Journey, Customer Onboarding and Conversion Experience
- Experience of shaping and scoping the research approach to meet customer and business objectives
- The ability to review digital experiences through a lens of heuristics
- A curiosity about humans, their needs, goals and mental models
- Knowledge of research techniques and methodologies, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
- The ability to deliver relevant and effective insight under varying project constraints
- Experience in UX design and associated techniques is desirable
Key Responsibilities:
- Work closely with product owners, UX Designers, Visual designers, and other stakeholders to identify Human-Centred Design (HCD) challenges at the proposition, conceptual/structural, and UI design for a given product or service
- Develop necessary research materials and carry out and report results of research/testing activities (both formal and on an ad hoc basis) using a variety of techniques and tools to elicit insight necessary to make informed and HCD decisions
- Collaborate in the development of high level storyboards, journey mapping, jobs to be done or similar artefacts that communicate the goals, motives, and means by which specified customer types use a given product either at present or in future as a result of proposed design modifications
- Use research findings to effectively communicate insight or proficient use of story-telling to steer both strategic programmes and tactical streams of work
Apply now for immediate review and consideration