Description
Senior User Researcher - Public Sector, SC Cleared, Outside IR35
An exciting opportunity has arisen for a talented Senior User Researcher with GDS experience.
As a Senior User Researcher, you will work alongside project and architecture teams to deliver the best possible experience for the British public as the department rolls out new IT systems across the network.
You will work within a fast-paced delivery team, and your research will inform policy, service, content and interaction design so that the IT systems work well for users and achieve their policy intent.
Role & Responsibilities:
- Leading on all aspects of research (planning, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research.
- Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show & tells, designing and maintaining research outputs and creating formal reports.
- Planning, designing, and conducting the usability testing process from developing user recruitment through to test moderation, analysis and reporting.
- Conducting research to gather insights for new product, system and concept developments (including user requirements gathering and early-stage concept and prototype testing and other approaches to ensuring the user need is fully understood).
- Modelling insights gained from user research into formats to enhance organisational understanding of our users - such as personas and user journey maps.
- Working closely with designers and developers to turn user data into actionable product or service requirements that feed into prototype development, and influence product direction.
- Presenting findings and related design/business recommendations and customer in sights to senior decision makers. Building strong relationships with testing partners to ensure they are advocates for the product at launch.
- Working as part of cross-functional teams with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
Skills & Experience:
- Experience and understanding of a range of user centred service design and delivery practices.
- Ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action.
- Experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly.
- Experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and use.
- A good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities.
- Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
- Experience of involving your team in research activities, and in analysis and synthesis.
- A good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviour.
- Understanding of the quantitative analysis and synthesis elements of user research.
- Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team.
- Active SC clearance
This is an urgent requirement and my client is able to move quickly for the right Senior User Researcher.
Please direct any questions to Billy Holmes at Berkeley Square IT ( (see below) ) or apply now for immediate consideration.