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UK (Remote) OR Hybrid - London
PAYE £175.00/£227.21 Umbrella per day
Contract until

Our major Banking Client are currently looking for 2 copywriters to join their team! If successful you would be working within The Content Studio which sits within Digital Messaging Experience & Sales (DMES) and is responsible for managing HSBC's public websites (PWS) for Wealth & Personal Banking globally. You will work with local market stakeholders (including PWS Leads, Commercialisation Leads and Product Managers) to create clear, concise and engaging copy across our PWS and digital messaging channels. Reporting directly to a Senior Copywriter, you will sit as part of a cross-functional squad to support the delivery of best-in-class digital experiences for our customers in a specific market.

To be successful in this position, you will require strong experience of writing high quality and accessible copy for a broad audience, excellent communication skills to build relationships with local markets and the ability to understand business goals and adapt content accordingly. Overall, you will be accountable for the writing and editing of high-quality copy that adheres to our tone of voice guidelines and is delivered in line with project timelines.
Impact on the Business/Function
Support with planning and writing of copy
Work with local markets to understand the business objectives for specific initiatives and create high quality copy which meets these requirements
Use data-led insights to refine and optimise our content to drive customer engagement and education
Ensure timely execution of work while adhering to robust content governance standards
Communicate and collaborate effectively with stakeholders at a local, regional and global level
Manage multiple projects concurrently, escalating issues in a timely manner when necessary
Act and lead as a copywriting subject matter expert with the local market and within the cross functional team

Local market stakeholders - PWS Lead, DMES, Product Managers and Marketing
Regional stakeholders - Cross-functional teams, DMES, and Marketing
Global stakeholders - Global DMES, Global Content and Global Public Website
Other stakeholders - Risk, Legal, Regulatory Compliance, IT
3rd party agencies (copywriters, designers and translation)

Management of Risk

The role holder will be required to work with relevant stakeholders to identify and mitigate risk on an ongoing basis. This includes, but is not limited to:

Consistently behaving in line with the Bank's values
Ensuring that we treat customers fairly and place them at the heart of what we do
Managing operational risk, related to people, processes and systems
Incorporating and delivering in line with any legal or regulatory requirements

Qualifications & Experience

Experience of creating customer-focused copy within a similar organisation (in-house editorial, agency, journalism etc.)
Strong digital content background with knowledge of UX/UI, SEO, digital publishing, data and distribution
Strong project management skills and the ability to manage multiple initiatives concurrently
Strong communication and stakeholder management skills, including the ability to communicate technical issues, resolve differences and influence senior stakeholders
Understanding of content management systems and project management tools (eg Confluence, Jira) is advantageous
Experience in finance, banking or a regulated industry is advantageous

If you match these requirements, please apply and Elevate will send you an email. Please open, click and complete required tasks so your application will be visible to the hiring organisation directly. Elevate is a software partner and not a recruitment agency. Please contact employers directly through your Elevate profile with any queries related to your application.
Start date
6 months
Elevate Direct
Published at
Project ID:
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