Description
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.
Role: Technical Writer
Duration: 6 months
Location: Edinburgh, UK
Job Description:
As a technical writer, you will develop technical content to help us improve the way we share technical knowledge and expertise. You will work alongside content designers, interaction designers, user researchers, product managers and business analysts to create documentation and technical information. You will be comfortable working across multiple teams, while writing on a range of different subjects, from the highly technical to the more general. You'll be part of our active and supportive design community.
Create new content for technologists inside and outside government, such as:
Documentation for developers on how a product works
Technical guidance on how to approach common problems.
Become familiar with existing technical content and make recommendations on how it can be improved.
Understand the GOV. UK style and align content appropriately.
Work with technical and process experts to get an in-depth understanding of relevant programmes, projects and topics.
Collaborate with user researchers to develop a detailed knowledge of user needs.
Run workshops and collaborate with technical and design colleagues.
Work with content designers to ensure there's a consistent approach to content in the user journey.
Contribute to the technical writer community across government.
Write and maintain documentation including information about APIs and security.
Ensure that documentation meets user needs for all user profiles.
Help to plan, and attend user research and feedback relevant information to the development team.
Attend user research and incorporate design changes into the technical content
work with the main platform team on how areas like authentication should be included in the documentation, and overlapping areas of content use
work at a strategic level so the team can give more support to third party
software engineers; ensure that docs carry the vision, goals and API release roadmap so vendors can plan accordingly
ensure there is a clear protocol in place for how software vendors receive comms
consider how to provide help and answers to developers
work with policy and subject matter experts to stay aware of any policy or tax changes, and communicate those to the relevant audiences.
At least a basic understanding of HTML and CSS
Extensive experience of technical writing for the web, with proven ability to create content that is accessible and usable for the target audience. An understanding of usability and interaction design. Experience of needs analysis - be able to take existing content and identify gaps and overlaps
awareness of user research methods and practice
Proven experience in using metrics and user feedback to define/refine content
Experience working within agile teams
Experience leading workshops, collaborative design or pair writing sessions.
Detailed understanding of Systems Life Cycles, in particular the requirements and analysis phases, strong communications, ability to build and maintain good Client relationships, a flexible approach, ability to work under own initiative, resilient in nature, able to deal with conflict management, strong decision making and judgment, influencing skills, presentation skills to development areas and to client base, strong evidence of skill competency around flexibility, attention to details, communicating, conflict management, decisions making and judgment influencing.