User Researcher

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Senior User Researcher

12 month duration

£550 to £600 a day (inside IR35 - MUST use an Umbrella)

Location: London - Minimum two days per week

  • Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service
  • Familiarise yourself with the project's user research work to date and devise a strategy of moving the work forward
  • Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the user
  • Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members.
  • Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment
  • Use findings of user data to work closely with designers and analysts to iterate the developing service
  • Manage business relations with usability and market research agencies to support necessary research processes
  • Support the learning and development of less experienced and trainee User Researchers within the team
  • Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development
  • Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.

You will have:

  • At least 5 years of practical experience of qualitative research methodologies, in terms of design, execution and analysis
  • Experience in taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues
  • Experience managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
  • Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances

It would also be desirable to have:

  • Practical experience of quantitative research methodologies
  • An understanding of service design, visual design, Front End development and agile methodologies.

Specialist Skills

  • Demonstrable knowledge, experience in and passion for web user centred design practices.
  • Proven experience of gathering user requirements for web based services.
  • Proven experience of managing, executing and analysing usability test and research sessions.
  • Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.
  • Experience of audience modelling and developing design personas.
  • An in- depth understanding of the available research methodologies.
  • Demonstrable experience working closely with Service Design and Data Science teams


  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
  • Experience across web content, tools and transactional services, especially those with complex user journeys.
  • Experience within a research and digital environment.

Person specification- the ideal candidate:

  • Flexible/adaptable. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Takes responsibility/ownership. Proactively removes blockers to ensure that work is delivered. Is able to produce significant output with minimal wasted effort.
  • High standards. Is committed to quality and is therefore willing to challenge colleagues and to constantly question their own approach.
  • Openness to criticism and ideas. Draws value from collaboration with others.
  • Actively seeks input from colleagues and values a multidisciplinary team over hierarchy.
  • Strategic thinking and visioning. Able to understand and communicate the big picture and use it to prioritise and judge impact of smaller tasks and objectives.
  • Creativity/innovation. Generates new and innovative approaches to problems.
  • Isn't bound by the status quo.
  • Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude, even under pressure.
  • Considerate. Enjoys working with and is sensitive to the needs of others. Values a positive working environment.

Start date
12 months
Talent International
Published at
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