Description
Service Designer | Fully Remote | up to £750 inside IR35
Join a dynamic team transforming the way digital services are delivered in the health and social care sector! We are seeking a talented Service Designer to lead the design of complex transformation programmes and set the direction for design across multiple agile digital delivery teams.
As the Service Designer, you will work closely with senior stakeholders and lead multidisciplinary teams to design end-to-end journeys for digital services that meet user needs and support the clients policy intent. You will be an expert in service design methods and practice, using data and user feedback to continually improve services at scale.
Responsibilities:
- Accountable for service design across complex, high-impact products and services
- Lead and motivate multiple multidisciplinary teams and senior stakeholders in the application of service design and user-centred design tools and techniques
- Capture the entire perspective of a service, setting the vision and turning interactions into simple user journeys
- Lead service design in a complex regulated environment, able to understand user needs and track interactions across channels, identify dependencies across services and coordinate design activity across multiple teams
- Actively lead the design community in CQC and across government, learning, sharing and applying skills and knowledge to improve, and being an advocate for design in CQC
Qualifications:
- Deep understanding of service design methods and practice, with proven experience using data and user feedback to improve services
- Significant track record of successfully designing digital products and services at scale
- Experience in Matrix-managing multiple multidisciplinary design teams in the delivery of digital product and services
- An expert design practitioner with a deep understanding of disciplines such as user research, user experience, content design, and interaction design
- Experience of solving complex or undefined problems, leading teams to conceptualise, design, prototype, and deliver services
- Core design skills of sketching, journey mapping and prototyping including through rapid prototyping tools
- Excellent stakeholder management skills and the ability to form and maintain strong collaborative relationships
- Experience of building and leading communities of practice
- Strong skills in communicating design decisions; convincing people that user-centred approaches are the right way to design products and services
- Understanding of the Government Digital Service (GDS) Service Standards and design principles