Description
Senior Credit Risk Production Support Officer
We are currently looking for an experienced production support officer assuring the user support and incident management during and beyond the monthly and quarterly closings.
Function Description:
Your role involves:
- Assure user support during and beyond the closing
- Incident management during the closing
- Very clear and detailed understanding of the user processes
Your tasks consist of:
Functional follow-up of the monthly and quarterly closing
- pre-closing: preparation, planning, update of the referentials
- closing: incident management, preparation and animation of follow-up meetings, coordination with suppliers and users
- post closing: evaluation, action plan, follow up
Technical follow-up of the monthly and quarterly closing
- assistance: support the users in their questions on the treatment of data in the credit risk reporting systems
- management of the referentials: collect data, coherence controls, enrichment of data, preparation of technical files to be loaded
- reporting: production of reporting representing the follow up, the control and the status of the production backup for the monitoring and the triggering of the runs
- documentation: description of the processes
User processes
- very detailed understanding
- documentation & updates
Clear feedback towards and coordination with the responsible of the Production Office and the other team members
Language: French/English
Duration: till located in Brussels from till located in Paris
Flexible schedule - a few days per quarter, this function requires to be accessible beyond the normal working hours
Presence is required during each quarterly closing period!