Description
Looking for an experienced Service Delivery/Service Performance Manager to help them during the transition and implementation of their new ITSM processes working with their Global Service Operations team to be based in Hilversum.
- Advanced experience in service management and operations management.
- Exceptional interpersonal skills required. Strength in collaboration, listening, written and verbal communication needed to effectively communicate with management, partners, and technical teams.
- Advanced competency to effect practical and efficient service performance management and measurement leveraging service management concepts and specific processes, eg Problem Management.
- Advanced experience in developing and managing service improvement initiatives.
- Strong decision making and influencing skills, including ability to make persuasive presentations to management.
- Good comprehension of service related agreements (SLAs and OLAs), underpinning contracts and related concepts.
- Good knowledge of IT services and service catalog concepts.
- Broad technology infrastructure background and technical knowledge.
- Broad knowledge of all ITIL related processes (ITSM).
- Ability to collaborate effectively across disciplines.
- Experience with ServiceNow preferred.