Description
Role Title: IT Service Delivery Manager
Role Location: Hilversum, Netherlands
Role Type: Contract
Client is currently looking for an experienced Service Delivery/Service Performance Manager to help them during the transition and implementation of their new ITSM processes working with their Global Service Operations team to be based in Hilversum.
PREFERRED SOMEONE LOCAL TO NETHERLANDS & AVAILABLE IMMEDIATELY
The Job Description/required skills are as follows:
Advanced experience in service management and operations management.
Exceptional interpersonal skills required. Strength in collaboration, listening, written and verbal communication needed to effectively communicate with management, partners, and
technical teams.
Advanced competency to effect practical and efficient service performance management and measurement leveraging service management concepts and specific processes, eg Problem
Management.
Advanced experience in developing and managing service improvement initiatives.
Strong decision making and influencing skills, including ability to make persuasive presentations to management.
Good comprehension of service related agreements (SLAs and OLAs), underpinning contracts and related concepts.
Good knowledge of IT services and service catalog concepts.
Broad technology infrastructure background and technical knowledge.
Broad knowledge of all ITIL related processes (ITSM).
Ability to collaborate effectively across disciplines.
Experience with ServiceNow preferred.