Description
Customer Experience Designer - Banking - South West
My client a leading Banking organisation based in the South West are currently recruiting for a Customer Experience Designer. The successful candidate will join a 3 year Marketing Transformation programme, the purpose of this will be to make sure the Bank evolves as their customers do.
Key responsibilities/Experience
- Run workshops for mapping journeys and designing them.
- Drive customer centric briefs, and designing customer journeys/maps.
- Act as an SME in customer centred design and customer experience design within a Marketing Transformation team.
- Design and user skills to help the team understand the end to end customer experience and use this to drive better marketing communications.
- Design and run workshops to help develop customer centric thinking and build understanding of the end to end journey.
- Previous experience building the customer journeys.
- Provide training in user centred design best practice.
- Strong understanding of different journey mapping techniques.
Please forward Cv's to find out more about the role.
As we receive such a high volume of applications every day, regretfully, we are only able to respond to successful candidates.