Description
IT Technical Writer - Contract
Job Title: IT Technical Writer
Company: Direct IT Recruiting Inc.
Location: Toronto
Contract: 3 Month Contract
Job Category: Technical Writer
Career Level: Senior
Work Experience: 5+ years as a technical writer, SLA Service Level Agreements, BCP Business Continuity Plan, Sustainability Plan, Data Warehouse
Industry: Financial
DESCRIPTION:
The purpose of this role is to help document the roles and processes to support the ongoing operations of the newly developed data warehouse. Our Data Management team has an immediate need for an experienced technical writer to create internal documentation.
- Draft a Sustainability Plan that documents the roles, responsibilities and processes of the various support teams, including Data Management, Enterprise Delivery Services and IT
- Develop Service Level Agreements with the internal groups providing data into the data warehouse as well as the first consumer of data from the data warehouse
- Draft the documents required by the Finance department to ensure proper controls are in place ensure the data warehouse functions reliably
- Update the Business Continuity Plan to include the new responsibilities for the data warehouse;
- Work under the direction of the Senior Manager, Data Management Operations to coordinate the collection of information and act as editor so that the team can deliver this material with varying degrees of accountability for specific documents
- Review operational documentation for clarity and consistency with varying degrees of accountability for specific documentation
- For other documents (ie: SLAs) the candidate will be expected to collect the information under the guidance of the Senior Manager, produce an edited draft and provide to the required parties for review
- Inventory and monitor the progress of all documents
- Other duties as may be required
SKILLS:
- Minimum 5 years of experience authoring internal technical documentation
- Strong editing and analytical skills
- Keen attention to detail - ability to edit, review and revise both existing and new documentation to ensure clarity, accuracy and quality of documentation.
- Understanding of processes and ability to describe the associated roles and responsibilities.
- Ability to work with several teams, investigate and gather information and requirements for producing thorough and technically accurate documentation.
- Ability to work independently and manage multiple documentation projects.
- Must have a demonstrated ability to work within tight deadlines
- Excellent verbal, interpersonal, and written communication skills
- Good time management and organizational skills, with the ability to prioritize multiple tasks and work in a deadline driven environment