Description
Salesforce Consultant
#19031
MAJOR AREAS OF ACCOUNTABILITY
For cross-business Salesforce.com standardization and transformation initiative, partner with various business unit stakeholders to operationalize high level performance reporting packages
Support systems enhancement and upgrade process. When changes are made in the source systems, identify affected stakeholders, target systems, and process requirements, and coordinate appropriate resolutions and resources.
Resolve escalations and conflicts. Provide level 1 response to systems questions from Sales and Account Management professionals for Salesforce.com as well as additional applications in the future.
Providing near Real Time issue resolution.
Identify Training Opportunities and partner with Sales Operations Leaders and Training Team to promote on-going learning.
Recommend enhancements based on experience in the systems and feedback from users including rationally for recommending one enhancement over another
Partner with Business Analysts to develop BRS Documentation establishing the technology requirements for all SFDC Enhancements.
Develop Testing Scenarios for User Acceptance Testing, Establish test control and execute testing.
Develop searchable knowledgebase and promote as a self help solution for systems question.
Design and produce reporting and analysis.
Weekly reporting on ticket volume and trends by channel and ticket type and communicate findings to Sales Operations Leaders, present trends and recommend a course of action to drive improvements as needed.
Use data to make recommendations on improvements to either systems or processes
Provide reporting to Sales Operations leadership relating to salesforce.com adoption and other ad hoc reporting as needed
Recommend systems support process improvements to aid in system adoption including adoption reporting and communication to business leaders.
Miscellaneous other duties as assigned
QUALIFICATIONS
Bachelor's Degree with 2+ years of technology experience
General knowledge of Salesforce.com
Effectively use a range of current technologies to work effectively and insight into future applications to achieve optimal usage of SFDC
Sound understanding of our offerings in the Marketplace; ability to connect usage of SFDC to an improved sales process.
Ability to communicate effectively face to face, in videoconference and in telephone conversations
Ability to communicate effectively in writing; including the ability to present information, ideas and strategies in writing in ways that facilitate understanding
Effectively manage projects in order to achieve intended outcomes within allocated timescale and resources
Ability to lead by influencing others
Experience developing SFDC curriculum to drive adoption of SFDC
Excellent organization and prioritization skills
Good people skills including written and verbal communication are required.