Description
My client is seeking a Senior Network Engineer to augment the Support team at their offices in Ireland. This is a busy and critical role reporting to the Lead network Engineer and the Support manager.Key Responsibilities:
Internal end user support:
Provide one-on-one assistance for end-users.
Performing recurring support activities related to end-user workstations and software for both local and remote users.
Infrastructure support:
Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware.
Asset management of IT assets, including but not limited to: servers, desktops, printers, routers, switches, phones and firewalls.
Break-fix of both server and desktop hardware and software.
Perform software inventory, distribution, installation and licence management.
Provide technical and high level application support of in house and cloud based systems based on Linux and MS-Windows platforms.
Business support:
Contribute to company business continuity planning and testing.
DR practice and execution
Perform facilities related tasks as appropriate.
Skills:
Solid exposure to Microsoft server and workstation platforms, Microsoft certification is desirable but not essential.
Linux / Mac administration experience.
Experience of Cisco LAN / WAN technologies.
Experience of Lotus Notes or similar GroupWare system.
Experience of supporting users in remote sites.
Must be able to deal effectively with external customers, supporting their needs as it pertains to current projects. Customer interaction may be on site or via phone and email only.
Flexibility to undertake new responsibilities without consultation.
Awareness and implementation experience of disaster recovery techniques.