Description
Windows Messaging Administrator: O365, Powershell, Lync
My client, a world renowned global organisation is seeking a Network/Systems Support Analyst to provide global support for all deployed versions of the Microsoft Outlook Client Software.
The successful candidate will have:
* 3 - 5 years of IT experience in operations and system management tasks, and creating PowerShell scripts.
* 3 - 5 years of extensive proven experience and excellent professional skills with administering/support/engineering of Microsoft Outlook Client and related technologies (ie - Exchange, LYNC, Windows7/8 Network functionality.)
* More than 2 year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
* Proven capability to work in an organization with direct and indirect reporting lines in a Matrix set-up
* Ability to communicate effectively and motivate team members
* Proven track record working with multinational teams
Job purpose:
* Performs the support, operational, monitoring and control activities of the Global Messaging Services Outlook Client Support team, including all supporting components/tools/processes for proper operations.
Major Accountabilities:
* Supports the Microsoft Outlook Client Software services and supporting components (ie - O365 Exchange Platform, LYNC, Windows 7 etc.) offered to customers inside and outside of Global Infrastructure Services.
* Provides daily support direction and communications to external support team members within area of responsibility.
* Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
* Ensure effective collaboration between team members and other support teams within the GIS organization (ie - issues, resolutions, planned service interruptions etc.)
* Work with team members to ensure operational and support coverage as required.
* Monitors operations status and provides detailed reports as appropriate.
* Adheres to all Company compliance processes and procedures.
* Provides fourth level support and operations for all Microsoft Outlook client related issues.
* Ensures day to day operations (ie, but not limited to performance monitoring, capacity management, event monitoring) of Outlook Client and supporting infrastructure (Exchange) and the necessary actions are taken.
* Identifies and resolves problems that may impact daily operations.
* Provides support and assistance to customers to identify and resolve technical problems.
* Escalates issues/problems to other internal/external support organizations as necessary.
* Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
* Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
* Execute change management activities as required.
* Performs related duties as assigned.
* Contributes/supports an environment which fosters a high-performance and innovative organization
* Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts.