Description
Key Responsibilities:
- To provide ICT advice and/or professional services to both internal and external clients.
- Install and maintain hardware and software on physical and virtualized Windows networks
- Maintain network performance by performing network monitoring and analysis and performance tuning
- To provide operational support ensuring KPIs and SLA are achieved.
- May lead on the delivery of specific components of a project.
- Write and maintain documents geared to effective and accurate communication
- Share expertise with peers.
- Occasionally provides on the job training to other team members.
- To support the development and implementation of unit policies and procedures.
- May involve liaising with internal, external and third party suppliers.
Essential Skills/Qualifications
- engineering/science degree or comparable IT qualification/accreditation
- 5+ years senior level Windows Systems Administration experience - Windows Server with Active Directory design and maintenance
- 3+ years SQL server experience - setup, administration, troubleshooting and performance tuning desired
- User Support/Help Desk duties required as part of the position - 3+ years prior experience desired
- Active Directory/Group policy experience specializing in the configuration, maintenance and administration of MS Exchange, Active Directory Architecture and related technologies (Exchange )
- Experience of managing virtualised infrastructure
- DNS & DHCP Implementation and Administration.
- Established experience in enterprise Citrix/XenApp infrastructure
- Netscaler experience
- Websense experience
- AV experience in products like Trend, McAfee, Sophos
- SCCM
- ITIL training or certification
- Formal vendor training to professional certification standards, eg Citrix, MCP, MCTIP, MCSE, Dell, HP certified systems engineer etc.
Experience:
- Typically works with moderate guidance in own area of knowledge.
- Identifies unusual technical problems
- Responds to client requests in non-standard situations, and investigates all the facts.
- Understands the key business drivers; and uses this knowledge to focus own work.
- Works to control costs related to own work.
- Identifies the problem and all relevant issues in straightforward situations; is able to generate possible solutions and assess each using standard procedures, leading to a sound decision.
- Prioritises and organises own work to deliver to agreed deadlines.