Service Delivery Manager, Process Definition

Dublin  ‐ Onsite
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Description

Service Delivery Manager, Process Definition

My client, a global communications company URGENTLY require a Service Delivery Manager to work on a large programme to join and standardise multiple services across the business. The Service Delivery Manager will be heavily involved in creating innovative Service Management Processes to solve complex problems and work towards a standardisation of process access the different service groups.

The Service Delivery Manager will define, describe and document each of the processes for each service:

Incident management
Problem management
Request fulfilment (Service Requests)
Change management
Functional relases (program-planned)
Bug fixes
Lifecycle Demand management (business requirement changes)

Essential experience

- Proven Experience in a complex business environment/multicultural teams.
- Obsession for customer, capacity to listen to Business needs and help translating these in sustainable IT actions.
- Proven experience in defining support process (how incidents are managed, what are the accountability of the parties, who does what)
- Proven experience in negotiation and influence (support SLA contracts negotiations with Vendors).
- Proven capacity to deliver executive summary status and decision deck for business and management decision,
- Capacity to deliver and keep motivation under stress.
- Capacity to act in a changing environment.

For an IMMEDIATE interview, please send CV.

KEY SKILLS: service delivery, service delivery manager, SDM, service manager, ITIL, service applications.

Lawrence Harvey is acting as an Employment Business in regards to this position.

Start date
ASAP
Duration
3 months
From
Lawrence Harvey Business Transformation
Published at
08.11.2015
Project ID:
1015802
Contract type
Freelance
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