Description
SERVICE MANAGEMENT COORDINATOR (ITIL PROCESSES, INCIDENT HANDLING)
The contract is with a large consultancy based in Brussels to be on assignment at a client site in Den Haag, Netherlands. The client is seeking a Service Management Coordinator with minimum 5 years' experience.
Tasks:
§ Document the ICT process manuals for ITIL processes and associated procedural tasks across ICT
§ Monitor and coordinate Incident handling within ICT Operations
§ Deliver communication and coordination procedures for major incident handling
§ Review incident trends to proactively identify and prioritize problems
§ Initiate root cause analysis and resolution
§ Maintain internal ICT lines of communication and document business expectations
§ Identify areas for improvement and facilitate efficient handling of Incidents and Problems
§ Perform any other tasks in the area of competence as assigned by the line management
Required skills and competencies:
§ Strong ability to communicate needs and motivations, especially under time or workload pressures
§ Excellent interpersonal skills
§ Very high attention to detail
§ Stress resilience and demonstrated ability to work well under pressure, both independently and in a team
§ Ability to motivate and influence others
§ High level of customer-orientation
§ Ability to establish and maintain effective working relations with co-workers in an international and multi-disciplinary work environment
§ High degree of commitment and flexibility