Description
IT Service Desk Analyst/It Help Desk Analyst 6 - Copenhagen - 6 months GBP goodIT Service Desk Analyst/IT Help Desk Analyst, Copenhagen, Denmark. x 6 required by the world's fastest growing organization. This fabulous technology driven business is looking for 6 contract Service Desk Engineers to jump on board in what is a very busy period of growth.
We are looking for Service Desk professionals to deliver excellent technical service and maintain a high level of user satisfaction. It is essential that all interviewees are both English and Danish speakers
Your responsibilities:
. Provide IT Service support
. Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
. Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.
. Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
. Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
. Supports drive imaging for desktop/laptop systems.
. Incumbent is required to travel to satellite locations as needed
. Some shift work may be required and weekend work might be needed for projects
Your Profile
. Minimum 3 years of experience in 1st/2nd level Corporate IT support, gained in a multi-site IT operations environment
. Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
. Excellent organizational, communication, and technical skills with a strong customer service orientation.
. Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
. Excellent communication skills in English and one of the Nordic languages and ability to communicate effectively with both technical and non-technical teams
. Ability to work independently while collaborating with remote teams in a fast paced environment
. Proven experience of configuring and administrating Servers, workstations/laptops and associated software
. Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.
. Must be self-managed and a self-starter with a positive attitude.
Please send your CV now for immediate consideration or call to discuss.
UK Contractors Extremely welcome to Apply!
6 months
Copenhagen, Denmark