Network Support Engineer

Coventry  ‐ Onsite
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Description

My client is looking for a Network Support Engineer for an initial 3 month contract in Coventry.

The role involves:
  • Tracking and trouble-shooting Network issues
  • 3rd line support for Customer Incidents escalated by Servicedesk team
  • Support and administration of Local Area Networks, ADSL connections and firewalls
  • Provide network diagrams and support documentation
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Liaise with customers regarding support issues, any outstanding problems or account management issues
  • Undertake any other projects as defined by the Network Manager


You will need to possess excellent communication skills and a good telephone manner, be capable of dealing with technical and non-technical calls and be an excellent team player.

Experience Required

Essential
  • CCNA certification (Security preferred)
  • CCNP certification (Security preferred) or equivalent experience
  • Extensive experience and knowledge of Cisco firewall support and configuration
  • In-depth knowledge of VPN technologies
  • Extensive knowledge of Cisco switches and routers
  • Core network skills to include, routing (OSPF, BFG, MPLS, etc), switching (VLANS, STP, Stacking, etc)
  • Strong understanding of corporate LAN and WAN data networks
  • Good knowledge of Microsoft Visio and experience creating network documentation


Desired
  • Experience with support and configuration of HP switches
  • Experience supporting Cisco wireless networks (Cisco & Meraki)
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
  • Understanding of systems administration (Linux/Windows)
  • Experience with VMware network configuration (vSS and vDS)
  • Experience of Virtual Data Centre networking e.g. AWS or MS Azure
  • Experience using network management and monitoring tools (eg. What's Up Gold, Zenoss)
  • Knowledge of IDS/IPS, RSA, TACACS, Tripwire/QRadar, ISO27001/PCI
  • Load balancing solutions Cisco or F5
  • Current UK Driving licence.


If you are interested please send your CV to for consideration.
Start date
12/2015
From
Computer Futures
Published at
01.12.2015
Project ID:
1030042
Contract type
Freelance
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