Description
My client is looking for a Network Support Engineer for an initial 3 month contract in Coventry.The role involves:
- Tracking and trouble-shooting Network issues
- 3rd line support for Customer Incidents escalated by Servicedesk team
- Support and administration of Local Area Networks, ADSL connections and firewalls
- Provide network diagrams and support documentation
- Work effectively within a team environment offering mentoring and support to colleagues when required
- Liaise with customers regarding support issues, any outstanding problems or account management issues
- Undertake any other projects as defined by the Network Manager
You will need to possess excellent communication skills and a good telephone manner, be capable of dealing with technical and non-technical calls and be an excellent team player.
Experience Required
Essential
- CCNA certification (Security preferred)
- CCNP certification (Security preferred) or equivalent experience
- Extensive experience and knowledge of Cisco firewall support and configuration
- In-depth knowledge of VPN technologies
- Extensive knowledge of Cisco switches and routers
- Core network skills to include, routing (OSPF, BFG, MPLS, etc), switching (VLANS, STP, Stacking, etc)
- Strong understanding of corporate LAN and WAN data networks
- Good knowledge of Microsoft Visio and experience creating network documentation
Desired
- Experience with support and configuration of HP switches
- Experience supporting Cisco wireless networks (Cisco & Meraki)
- Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
- Understanding of systems administration (Linux/Windows)
- Experience with VMware network configuration (vSS and vDS)
- Experience of Virtual Data Centre networking e.g. AWS or MS Azure
- Experience using network management and monitoring tools (eg. What's Up Gold, Zenoss)
- Knowledge of IDS/IPS, RSA, TACACS, Tripwire/QRadar, ISO27001/PCI
- Load balancing solutions Cisco or F5
- Current UK Driving licence.
If you are interested please send your CV to for consideration.