Description
Position Purpose- Provides support for work planning and scheduling for laboratory instrument service, tracking of department metrics and first response for laboratory equipment repair.
- Research customers
- Vendor Scheduling
- Global Operations departments: Facilities Solutions, Environmental Health & Safety, Maintenance Services
- Provide work planning and scheduling for a multi-functional work team
- Coordinate scheduling of services provided by vendors
- Provide logistical coordination with other stakeholders (eg stock support, purchasing, customers, Security, Engineering)
- Maintain computer skills necessary to access CMMS work order system, update equipment history and access material inventory management system.
- Schedule work with Research and Service departments, print appropriate work orders when scheduled, track and report on the completion of work.
- Provide data for departmental reports.
- Coordinate proper safety permitting, control of outages, equipment maintenance and calibrations.
- Estimate work order completion times and compare to actual.
- Understand customer requirements, Service Level Agreements (SLA), Key Performance Indicators (KPI)
- Provide data to track team performance metrics based on established standards.
- Maintain professional and customer oriented relationships with team members, internal and external customers and service providers, and building occupants.
- Comply with all company policies and procedures and adhere to company standards.
- Perform other job-related duties and special projects as requested.