IT Trainer - Service Now - West London

London  ‐ Onsite
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Description

IT Trainer - Service Now - West London
My Client, a world leading Events Company based in West London, is looking to hire a Senior IT Trainer to deliver training to their IT teams. The training will be focused around Service Delivery, change processes and incident/problem processes as well as creating training materials. Knowledge of service delivery functions and tools such as Service Now is an ideal qualification for this role.
Key Responsibilities:
  • To operate and support all IT training services across all sites globally
  • Production of training materials and channels (online, class room, CBT etc.)
  • Delivery of training for BAU and EA project
  • Provide input to training budgets
  • To implement clear global training support processes
  • Helping set business expectations on how to engage IT when new IT applications suite go live
  • Support Process training materials and training (including how they are managed and implemented in Service Now)
  • Training the IT teams on how to log and manage IT Incident/requests
  • User support
Technical Skills:
  • Significant experience in training/education experience, particularly in IT and technical training discipline
  • Experience of IT support tools and IT process training
  • Understanding of IT and business strategies and priorities
  • Proven people leadership & people development experience
  • Training qualification
  • Service Delivery Functions (Service Now)
This is an excellent opportunity to train IT teams within a world leading institution. Candidates will have Service Now experience and also MUST be able to start withihn 1 week.
Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50.
Start date
ASAP
Duration
initial 3 months
From
Cornwallis Elt Ltd
Published at
06.01.2016
Project ID:
1045755
Contract type
Freelance
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