Description
IT Trainer - Service Now - West LondonMy Client, a world leading Events Company based in West London, is looking to hire a Senior IT Trainer to deliver training to their IT teams. The training will be focused around Service Delivery, change processes and incident/problem processes as well as creating training materials. Knowledge of service delivery functions and tools such as Service Now is an ideal qualification for this role.
Key Responsibilities:
- To operate and support all IT training services across all sites globally
- Production of training materials and channels (online, class room, CBT etc.)
- Delivery of training for BAU and EA project
- Provide input to training budgets
- To implement clear global training support processes
- Helping set business expectations on how to engage IT when new IT applications suite go live
- Support Process training materials and training (including how they are managed and implemented in Service Now)
- Training the IT teams on how to log and manage IT Incident/requests
- User support
- Significant experience in training/education experience, particularly in IT and technical training discipline
- Experience of IT support tools and IT process training
- Understanding of IT and business strategies and priorities
- Proven people leadership & people development experience
- Training qualification
- Service Delivery Functions (Service Now)
Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UK`s fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50.