Description
Based out of WEST London we are looking for Market Research Administrator/Analyst with good organisational and communication skills and have the ability to liaise with agencies and stakeholders. You will account manage the day to day running of a mystery shopper programme, setting up reviews, monitoring costs and troubleshooting issues. The main part of this role is to work with stakeholders to embed mystery shopper output and results in the business - including training, presenting results, deriving insight from the data. We are looking for someone one who worked in a retail environment who possess some experience in data analytics. You will monitor the activities and feedback of mystery shoppers as well as general department costs. As part of your role you will also manage the response from surveys and help to set them up. You will Manage dashboard and power user tool approvals and user list and monitor monthly feeds from agencies into data warehouse. The suitable person will have some background within marketing and data analytics. There will be a lot of management of tasks and administration involved so you must be organised and able to communicate effectively. The client is looking for someone who is strong with customer insight and customer behaviour. They will be looking for relevant/current expeirnce in these areas so only apply if you have exposure in this area.