Description
Our client, an international company specialized in biotechnology located in the region of Bern, Switzerland, is looking for a 1st Level/ Level 1 Support Analyst. For this reason, we are searching a talented professional, who is willing to be a part of this project. It will begin in February until June 2016.Your primary tasks would be:
- To follow-up and support the companies PC park, with different types of technologies or network environments;
- Daily 1st line incident and troubleshooting support;
- Installation and configuration of network environments, voice and peripherals on request;
- Maintain customer service and availability;
- Telephony (Fixed phone, Cell phone, Blackberry's)
- Access Control (Granting access on Windows file systems
- Deliver support on the following categories
- General networking issues, vpn, switches, (Multi-function) Printers
- Software installation (Windows 7/XP, MS Office, Outlook)
- Desktop and laptop installation
- User management for infrastructure
Your profile:
- Excellent customer service, interpersonal, communication and team collaboration skills;
- Able to follow change management procedures and internal guidelines;
- Quick learner, motivated self-starter;
- Strong analytic and problem-solving skills
Methodology/Certification requirements:
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.
- Advanced course work in technical systems plus continued education in technical disciplines is preferred;
Languages: Fluency in both German and English.
KEYWORDS: Support analyst - First level support - 1st Level support -
If this outstanding opportunity sounds interesting for you, do not hesitate to contact me for more details or send me your CV.
For more information on this or other roles, please contact Nicolas Vicari at Real Staffing on or