Description
High Touch Engineer required to join Global Technology and Communications company.
Working as part of the High Touch Technical Support program to major accounts, you will require the following:
Candidate must be a self-motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts, and must possess strong communication and interpersonal skills:
Essential:
* Excellent command on the Dutch and English language
* Proven leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus.
* Work with HTTS, Duty Managers and BU Development Engineers to review potential product or software defects and obtain fixes
* Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others.
* Leverages and contributes to Virtual Teams.
* Questions ways of working and suggests improvements.
* Independently coordinates and executes tasks.
* Uses technical understanding to work with HTTS and DE to create a recommended solution, and to understand the business impact to the Customer
* Solid understanding of business process and requirements in a support environment
* Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional Matrix environment
* Results driven and focus on the customer
* Commercial and contractual understanding
Additionally you will have a good understanding of networking technology, and the Service Provider environment.
Candidate must be a self-motivated individual that is dedicated to exceeding client expectations, be willing to contribute to team efforts, and must possess strong interpersonal skills.
Educational Background Recommended
Typically requires BS, CS, or University degree equivalent plus 4+ years experience in network engineering or telecommunications support environment. Advanced degree strongly preferred. CCNA/CCNP/ITIL/Six Sigma is a plus.
The candidate will cover normal local business hours 9:00 to 17:00 Monday to Friday.
Apply now for immediate interview.
Flint are a provider of managed services to the ICT industry