Service Governance

Birmingham  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

* Secondary VRM contact to drive Control Function approval within the programme team
* Support and maintain Programme/Project Level VRM Governance control procedures for managing VRM documentation development and maintenance
* Produce and analyse Programme/Project Level VRM Reporting to ensure projects progress against VRM key criteria and that schedule, risks and issues are accurately reflected. Identify trends and improvement opportunities, highlighting proposed action plans to senior management
* Support and maintain VRM related project management methodologies to ensure a consistent approach to VRM is taken across the portfolio through the use of project management tools, processes and practices
* Support alignment and compliance to the Programme Governance Framework
* Support project and programme managers in relation to VRM Approval work stream
* Support VRM quality assurance review checks to monitor the quality of VRM reporting and deliverables to drive improvements. lndependently resolve tickets within SLA
* Adheres to standard operating procedures/work instructions
* Follow the escalation process
* Follow the shift hand-over process
* Update worklogs
* Categorizes as per CTI as appropriate
* Update the knowledge base
* Coaching freshers to be independent
* Coaching analysts for correct routing of tickets, capturing critical information
* Technically upgrade across versions of environment when required
* Adhere to organization policies and procedures
* Complies to regulatory requirements
* Alert Monitoring
* Ticket Monitoring
* Informing On - call support
* Opening Bridge Call

Start date
ASAP
Duration
5 months
From
Modis
Published at
18.01.2016
Project ID:
1053034
Contract type
Freelance
To apply to this project you must log in.
Register