Senior Incident Manager Consultant

United Kingdom  ‐ Onsite
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Description

Senior Incident Manager Consultant

Our client, a global leading telecommunication company are recruiting for a Senior Incident Manager Consultant to join their business in the United Kingdom.

Position Title: Senior Incident Manager Consultant
Position Type: Contract
Start Date: February 2016
Duration: 3 months rolling
Location: Greater London area
Contact: Tihana Tonkovic |

Responsibilities:
- Ensure the effective and Timely resolution of Business Critical incidents
- Ensure affect/correct and timely communication of Incidents and progress updates to the Customer/Business/Stakeholders
- Drives and challenges Internal organisations for quick solutions
- Identifies quick wins for process and solution enhancements
- Evaluates current IM resource identifying/auctioning improvement plans
- Establish/improve Incident Management team/processes ensuring that Incident
- Management delivers against agreed SLAs
- Ensure that Incident Managers own and drive the incident for the duration of resolution ( including post incident reporting/handover to problem management ) and that they will be the Single point of contact during the incident
- Arrange, chair, follow-up , both progress and technical meeting as required to drive and incident to resolution
- Responsible for the end-to-end management on resolution of incidents, including 3rd parties
- Monitor, manage and own Incident Management teams performance against SLA, proactively identifying and implementing actions as required.
- Identify and drive improvements to Incident Management processes , ensuring that customer expectations are delivered to

Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGTT/UK-6665
Or call Tihana on:

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.
Start date
02.2016
Duration
3 months
From
Manning GmbH
Published at
22.01.2016
Contact person:
Charles Dupuy
Project ID:
1057140
Contract type
Freelance
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