Channel Ops Rep

Illinois  ‐ Onsite
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Description

Overview:
  • The Partner Interaction Center team is responsible for providing support and administering various channel programs with North American channel partners, primarily re-sellers, ISVs and distributors.
Responsibilities:
  • Support channel partners by answering questions over the phone and email related to programs and processes.
  • This consists of explanation of program rules and business processes and assistance with filling out forms and using partner portals.
  • Assist partners with resolving issues related to accessing systems and resources.
  • Administer programs by monitoring compliance, approving/denying requests, and escalating to other teams as needed.
  • Follow up with channel partners to drive progress through programs and to accelerate the enablement of partners to sell solutions.
SKILLS:

Qualifications:
  • Follow up with channel partners to drive progress through programs and to accelerate the enablement of partners to sell solutions.
  • Bachelors Degree preferred
  • 2+ years of call center or customer service or customer support experience
  • Excellent verbal and written communication skills required
  • must have strong organizational skills, attention to detail, and follow-through on commitments
  • Both individual and team based attributes are required
  • Ability to multi-task is essential
  • Negotiation and influencing skills a plus
  • Knowledge of Salesforce.com and Internet web pages is essential
  • PC skills are required - Windows, Word, Excel, Outlook, Access
Start date
n.a
From
Synectics
Published at
12.02.2016
Project ID:
1068615
Contract type
Freelance
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