Description
Overview:- The Partner Interaction Center team is responsible for providing support and administering various channel programs with North American channel partners, primarily re-sellers, ISVs and distributors.
- Support channel partners by answering questions over the phone and email related to programs and processes.
- This consists of explanation of program rules and business processes and assistance with filling out forms and using partner portals.
- Assist partners with resolving issues related to accessing systems and resources.
- Administer programs by monitoring compliance, approving/denying requests, and escalating to other teams as needed.
- Follow up with channel partners to drive progress through programs and to accelerate the enablement of partners to sell solutions.
Qualifications:
- Follow up with channel partners to drive progress through programs and to accelerate the enablement of partners to sell solutions.
- Bachelors Degree preferred
- 2+ years of call center or customer service or customer support experience
- Excellent verbal and written communication skills required
- must have strong organizational skills, attention to detail, and follow-through on commitments
- Both individual and team based attributes are required
- Ability to multi-task is essential
- Negotiation and influencing skills a plus
- Knowledge of Salesforce.com and Internet web pages is essential
- PC skills are required - Windows, Word, Excel, Outlook, Access