Description
Service Desk Team lead/ Service Desk ManagerITIL
Microsoft Systems Centre Service Manager
12 months contract
My client is currently hiring for a Service Desk Team Lead/ Service Desk Manager to come and help manage the Service desk team on a daily basis on a 12-month contract.
Previous experience of managing a Service Desk team is essential as well as working with System Centre Service Manager.
Essential skills
ITIL
Previous experience of managing a Service Desk team
System Centre Service Manager
Office 365
This is completely a hands off role and will be working in an ITIL environment. Day to day duties would include, managing the Service Desk to ITIL best practices. Developing strategies for improvement. Overseeing all request, incidents, and problems. Coordinate and manage any complicated and support issues. Act as an escalation point for all request and incidents. Train and mentor Service Desk specialists. Schedule employees working times and provide back up support. Manage and monitor staffing levels and analyse Service Desk performance through various statistical and reporting methods etc.
If you the above and your immediately available to interview on Thursday to start one week after and you would like to find out more. Than please send an updated CV to Nicola Moss at Computer Futures and call .
To find out more about Computer Futures please visit www.computerfutures.com
Computer Futures, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales