Description
Responsibilities:- In addition to supporting global IL user base, working tickets, maintaining NARS roles and responsibilities the position produces reports and data extracts for regulatory and compliance assignments.
- Monitoring the support inbox, will provide after hours support on call on a rotation basis for a month at a time, not a lot of additional work but just in case.
- Entails answering customer calls, problem resolution. Multitasking, training customers on processes with Infolease.
- Working tickets to support Infolease including accounting, security, reporting.
Qualifications:
- Must have InfoLease experience (current version 9F)
- Must have Infotrieves reporting and Uniquery familiar with creating UATB
- Someone who has worked Global customer service and support on InfoLease
- Lease and Loan expertise
- Accounting knowledge and process of accounting
- InfoLease knowledge, financial products knowledge, UNI-Data & Unix experience (nice to have), Lease/Loan expertise and reporting background. Ideal candidate is someone who has worked on and Infolease or helpdesk role or a business role with InfoLease.
- Soft Skills Required: customer service, be able to communicate very effectively in English with global partners, working within support team.
- Misc: Degree is not required for this position.