Description
The key responsibilities associated to this function are:
- Ownership of all metrics results (customer satisfaction, operational, financial and quality metrics).
- Delivery on Lean Roadmap program
- Attend Client meetings including Review Board, Non-conformance meetings, incident escalation meetings and support meetings with mature and strong representations
- Lead the deployment of quality standards and processes
- Strict adherence to industry best practice
- Strong planning, organizational, forecasting and innovation skills
- Meticulous attention to detail is essential
- Compliance to all policies, procedures and ethical standards
- Responsibility to ensure optimum utilisation and productivity of resources (people, partners, infrastructure and tools)
- Management and planning of resources of the team
- Financial control and third party/vendor management
- The ability to adapt, learn and navigate internal structures and procedures
- Full ownership, accountability & management of month end process
- Ownership and management of cost models.
- Manage forecasting variances to within 3% monthly
- Responsible for delivery of cost leadership targets
- Identification of potential areas of cost reduction and delivery to of savings to set targets
- Comments on financial forecast changes to reflect action taken to impact cost identifying productivity drivers.
- Match resource to demand through planning Improve ratio of demand to volume by x% per annum as per productivity targets set.
- The ability to thrive and manage in a demanding and challenging fast paced environment
- The ability to adhere to strict and demanding deadlines and workloads
Qualifications/Experience/Skills
- Strong financial management experience - 3 years' Cost model management & month end process
- Proven intermediate to advanced knowledge of required tools and software ie: intermediate to advanced Excel
- Proven skills in data analysis, innovation, communication and negotiation
- Strong a team player with sound leadership skills
- Excellent interpersonal and communication skills in all media and at all levels with relevant stakeholders
- Excellent interpersonal, planning and organisational skills
- Ability to work independently and proactively
- Commitment to self-development and the subsequent development of others
- Strong sense of accountability and ownership
- Minimum 5 years' experience in a similar role