Description
German Speaking - Customer Service Advisor
One of our Large Banking Clients is looking for an experienced Customer Service advisor - German Speaking (customer facing)
Cash Management Operations experience within Retail and Investment Banks
- Cash Management or AP/AR experience within wider industries AND fluency in one or more European language (French, Spanish, German, Italian, Dutch and Portuguese)
In return we not only offer the training and support you'd expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development.
As a Treasury Service Advisor your main responsibilities will involve:
- Being responsible for supporting clients treasury accounts
- Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
- Employing polished verbal and written communications to constantly keep our client and sales partners informed
- Possessing a passion and urgency to serve our clients and operate as a client advocate
- Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
- Managing multiple requests simultaneously that contain a variety of complexities and resolution periods
- Working independently with strong organisational skills to overcome challenges with requests and ensures our client's needs are satisfied
- Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
- Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
As a Treasury Service Advisor your skills and qualifications will ideally include:
- Broad understanding of cash and treasury management products
- Excellent education history
- Prior experience gained within financial services or investment banking OR within a large AP/AR team
- Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function
- Excellent interpersonal, communication, presentation, organisation and team skills
- Able to travel as required to meet client needs
- STP formatting of local and cross border transactions (to facilitate high STP rates) to support clients with understanding requirements
- Liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes.
Please apply