Description
Service managerOur client, a global leading telecommunication company are recruiting for a Service manager to join their business in the United Kingdom.
Position Title: Service manager
Position Type: Permanent
Start Date: April 2016
Duration: Permanent
Location: Greater London area
Contact: Tihana Tonkovic |
Responsibilities:
- Responsible for daily SLA management to ensure SLA meets contract requirement
- Accountable for service quality, responsible for process management directly, such as incident management, problem management, change management, capacity and release management, etc.
- Responsible for customer communication and reporting, including sending service report regularly and kinds of communication meeting
- Responsible for customer satisfaction, identify potential risks and manage the escalation, complaints and take action to solve or mitigate the impact
- Responsible for service improvement, identify pain points / issues and agree with customer about improvement plan, implement all actions to improve service efficiency and quality
Qualifications:
- Over 5 years of experience in Telecom sector and at least 3 years as service manager, incident manager, problem manager etc.
- Familiar with service organization, responsibility, SLA and operator’s organization
- Understand ITIL well and have hands-on practice, ITIL certificates are preferable
- Team work, self-motivated, positive, result-oriented
- Strong communication skills, fluent English and excellent presentation skills
Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGTT/6838
Or call Tihana on: