Description
Summary:- The contractors (ie inside sales) will have Account overlay responsibility, including responding to approximately 3400 local Government and 4000 Education/eRate customers, including E-Rate Form 470's and/or RFPs for smaller spend (sub $50k annual) accounts, effective 11/1/15.
- The contractors take ownership of the account, including Form 470s and/or RFPs requesting voice, data and wireless products/services, which includes reviewing/qualifying applicant Form 470's, issuing pricing/proposals, issuing contracts, closing sales, archiving pertinent compliance documents (RIM), creating Service Orders (SORs), FANs, first bill reviews, etc.
- In addition, they will help resolve account servicing, implementation and billing issues.
- A subset of our E-Rate contractor team includes Technical overlays, due to their specialized knowledge (ie TSCs) which allows them to respond to applicant requests for strategic products/services, with an emphasis on Ethernet products, including ASE, GigaMan, Opteman, and eaMIS, as well as, MIS, AVPN, IP Flex & VDNA.