Digital Planning Analyst

Surrey  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Digital Planning Analyst | 6 months contract | Staines

My client (a huge energy company) are looking for someone to come on board for a 6 months contract to join their strategy, analytics and planning team.

What will you be doing?

You'll be tasked with effective planning, budgeting & generation of accurate and consistent forecasts across core key customer service/servicing metrics and/or sales activities. You 'll produce and communicate relevant reporting to demonstrate the effectiveness of self-serve channels; including working with Insight and core MI on determining the impact of digital on offline contact. By understanding, and articulating the drivers of under or over performance by identified channels. Evaluating the performance of customer service/engagement campaigns and projects against volume and financial targets, using insight to drive strategic direction, planning and recovery implementation.

  • Supporting the Planning Manager in the generation of accurate and consistent forecasts/plans to support business planning cycles
  • Developing and managing robust tracking methodologies to determine the contact efficiency performance of the Digital channel
  • Engagement of Digital stakeholders to ensure alignment and agreement to key KPI development
  • Develop suitable reporting mechanisms to track performance against plans
  • Ensure adequate checks and controls are in place to provide accuracy of data and confidence in reporting
  • Supports business case development through the provision of Business Intelligence insight. Providing analysis and insight to understand the impact of planned or implemented changes upon Digital self-serve and/or sales volumes
  • You'll support the benefits realisation through developing appropriate measuring and reporting tools for newly launched projects
Start date
ASAP
Duration
6 months
From
Salt
Published at
15.03.2016
Project ID:
1091817
Contract type
Freelance
To apply to this project you must log in.
Register