Senior Commercial Client Advisor

Midlothian  ‐ Onsite
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Description

Senior Commercial Client Advisor

Commercial Helpdesk Advisor

Senior Commercial Client Advisor

Client Support

My client, a tier one bank, are looking for a Senior Commercial Client Advisor to conduct senior servicing to high value and complex Commercial Clients based out of Edinburgh on a long-term contract.

This Senior Commercial Client Advisor will be looking to support high value and complex Commercial Clients through the process of migrating them from present online channels to a new Commercial Banking Online Service.

The main responsibilities of the Senior Commercial Client Advisor will be:

- To provide senior servicing to high value and complex Commercial Clients (NOT basic servicing)

- Senior stakeholder management and client on a day-to-day

- Investigation of client issues

- Manage specific client issues or queries through to resolution.

- Support clients & colleagues as online channels SME's.

- Facilitate first class client support enabling the client to make best use of the new Commercial E-banking service.

If you are interested in this Senior Commercial Client Advisor position and meet the requirements above then please apply immediately as the client is looking to move quickly.

Skills/Experience Preferred:

Previous experience of client contact either directly or via a helpdesk role.

A knowledge of Commercial E-banking products or a digital background would be beneficial, although training and familiarisation will be provided.

NOTE: you will not be the first port of call for client queries, your position will only receive complex queries being escalated to them

Client Relationship Manager, Commercial Client Advisor, Commercial Client Manager, Client Services Manager, Client Services, Commercial Client Services, Client Care, Issue Resolution

To find out more about Orgtel please visit our website

Start date
ASAP
Duration
6 months
From
Orgtel
Published at
24.03.2016
Project ID:
1098022
Contract type
Freelance
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