Customer Service Agent - Peterlee - 12 Months +

Job type:
on-site
Start:
TBC/ASAP
Duration:
12 months
From:
Synergize Consulting Ltd
Place:
County Durham
Date:
03/24/2016
Country:
flag_no United Kingdom
project ID:
1098268

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Our Client, a well-established Global IT Outsourcing Organisation, are currently seeking an experienced Customer Service Agent On a contract basis. Initially the contract will be 12 Months in duration and will be based at their busy and secure site in Peterlee.

Role Overview

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

ATTRIBUTES

  • Provide excellent customer service to excisting Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
  • Apply knowledge as trained to meet customer needs
  • Take responsibility for handling customers confidential information
  • Develop a working knowledge of the Customer Service systems
  • Achieve Key Performance Indicator targets to meet business goals and objectives
  • Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
  • Be a team player and considerate of others

SMART OBJECTIVES

  • Achieve standards of conduct, customer service and measurable performance targets
  • Satisfy FSA regulatory requirements

Due to the confidentiality of our clients work within the public sector, the role requires the successful applicant to hold security clearance to SC level or be willing and able to undergo the vetting process to achieve this.

If you are looking to take the next exciting step in your IT career, please send in your CV for immediate consideration.